SIA AKROPOLE RIGA (registration number 40003768247, address Maskavas iela 257, Riga, LV-1019) (hereinafter referred to as - the Company or we) respects your privacy and strives to ensure the security of your personal data.
Personal data you provide on the website https://akropoleriga.lv or https://akropolealfa.lv (hereinafter - the Site), as well as data that is automatically generated on the Site or any other data you provide to us in any other way, shall be managed by the Company.
3.1. Technical data of the Website. Cookies, etc.
When a visitor visits the Website, the Company obtains and processes certain technical personal data by using cookies.
When visiting the Site, the Company may process your IP address, network and location data if the Visitor provides such data. The data is obtained by means of cookies and other similar technologies, based on the consent given by the Visitor.
Cookies are small text files (up to several KB in size) that your web browser stores on your computer, tablet or other smart device when you visit the Website. By using cookies, we strive to ensure the efficient and secure operation of the Website and to analyse your habits, thus ensuring that the operation of the Website is convenient, efficient and meets your needs and expectations.
All our cookies may only be used with your prior consent. You can express your consent by clicking the "Agree" button in the cookie bar that pops up at the bottom of the Website.
Please, note that mandatory cookies and analytical cookies are a condition for using the Website. If you click "Disagree" or disable these cookies, we cannot guarantee how and whether our Website will work at all.
Please, also note that in this case your consent is required and the use of analytical cookies is required for the use of our Website. If you do not want to accept the use of these cookies, we cannot be sure how the Website will work or whether it will work at all.
the Company may transfer certain technical data obtained during the visit of the Website (IP address, cookies, technical information of your browser and other information related to your browser and browsing of the Website) or make such available to third parties in the European Economic Area (hereinafter - EEA) and beyond for the purpose of compiling Website browsing analysis, performance of analysis, and other similar purposes (e.g., through Google Analytics service; the Service Provider is located in the United States of America). Please, note that insufficient protection of your personal data may arise in countries outside the EEA, but we will carefully consider the conditions under which such personal data will be further processed and stored after such data is transferred to persons outside the EEA.
3.2. Direct marketing and loyalty programme
Only at your request, i.e. if you actively give us your consent, we will send you informative messages, personalized offers and process the following data:
your name, surname, date of birth, e-mail address, telephone number, relevant city (Riga), relevant shopping centre (“AKROPOLE Alfa” or “AKROPOLE Riga”), your interaction with the sent information messages (as described below).
As part of a direct marketing and loyalty programme, data processing may be performed for the following purposes:
Purpose of personal data processing
Preparation and sending of information messages and personalized offers
name, surname, telephone number, e-mail address, purchase history data, purchasing habits, information obtained within the framework of profiling (only in connection with personalized offers).
Greeting of customers on birthday
name, surname, date of birth, telephone number, e-mail address
Your consent, compliance with our legitimate interests
Administration of loyalty campaign/programme
loyalty (point) card activation and renewal (card number, name, surname, date of birth, telephone number, e-mail address); number of participants, shopping habits, volumes, used entertainment and shopping places, reviews, suggestions, complaints
Compliance with our legitimate interests
Creation of statistics
the proportion and breakdown of buyers, taking into account the following criteria: place of residence, range of income level, existence and number of children, range of average purchase amounts, shopping and entertainment places
Compliance with our legitimate interests
Sending, processing and replying to an application, request or email
name, surname, personal identity number, address, age, sex, date of birth, e-mail address and other information indicated/added by the data subject in his/her application.
Performance of our legal obligations and compliance of legitimate interests
Processing of your personal data for direct marketing purposes can be done in the following ways:
We also use this data for statistical or other analysis to regularly improve the content of our informative messages and the services provided by the Company.
If you have given your consent to receive direct marketing communications by e-mail that we send out to determine whether the information we provide is useful to you, we may collect statistics about your interactions with the informative messages we send out - that is, whether you read an informative message, when and how many times you read and open it, or forward it to someone else, what email server of the operating system (its location) you use.
Please note that you can unsubscribe from our newsletter, personalized offer and other information at any time. You can do so by clicking on the link at the bottom of our newsletter or personalized offer.
Please note that if you have chosen to receive personalized offers, we will profile your purchase history as part of its execution. Personalized offers are not possible without profiling your personal information specified above. You may object to such data profiling and we will comply with it, however, in this case we will no longer be entitled to make offers that are specific to you and relevant to your interests.
By subscribing to direct marketing offers, you must confirm that the information you provide is accurate and correct and that you are at least 13 years old.
3.3. Your questions and complaints
At the same time, we process your data (such as your name, surname, email address, subject and text of your question, and other data and information sent to us) when you send your information requests and questions to our Company’s e-mail address or when you provide any information on our Website or in social network accounts.
We ask that you comply with the minimum personal data protection requirements: do not mention personal data (such as name, surname, address, telephone number, e-mail address, real estate data, health data, other special categories of data or sensitive personal data, etc.) in the subject of the e-mail message or information request or in the names of files attached to the message. Do not include your personal identity number, health data or other special categories of data or sensitive personal data in the text of an e-mail message, question or request, and only specify other personal data to the extent it is necessary for the purpose for which the message was submitted.
The company processes your personal data in order to administer the questions and complaints submitted by you, ensure the quality of the provided services and protect and defend your rights and legal interests. Your consent is given by the action you take, namely, by contacting us.
3.4. Competitions and games organised by the company
In our special rules, we provide information about the data required to participate in a particular competition or game. The decision to participate in competitions or games organised by us is up to you, therefore, you also decide whether or not to provide us with the necessary data.
We usually obtain the following data:
name, surname, e-mail address, telephone number, date of birth, content created by the participant or any other personal data you provide to us that is necessary for participation in the competition or game.
If a cash prize is awarded in a contest or game, we may ask you to provide your personal identity number and bank account number. In such cases, the personal identity number may be required for payment of the applicable taxes, if the organiser of the competition is responsible for the payment of the relevant taxes.
The Company reserves the right to retain the content submitted for the competition if such content is to be submitted in a tangible format in accordance with the rules of the competition or game.
Such data are needed to run a competition or game.
In order to ensure the transparency of the events, the winner is usually announced publicly. The winner will be announced on the Website, Facebook and/or Instagram account (depending on the type of competition). By confirming your participation in the competition or game, you agree to the public announcement of the winner (this information is usually provided in the rules of the game).
3.5. Processing of personal data for personnel recruitment
On the company's website you can provide information about yourself in order to join the team of the Company. You can do this by writing to the e-mail address provided in the advertisement or by filling in the candidate form on the website.
Please, note that we will process your personal data for recruitment purposes and with your consent that is given when submitting these data, and we will retain these data until the end of the specific recruitment process.
If, after reviewing your application, we select another candidate who better meets our requirements, the Company is required to seek your individual consent to the storage and use of personal data for future recruitment processes and to contact you prior to using such personal data.
If you give such consent, the personal data mentioned above will be stored for 5 years from the date of giving the consent.
You have the right to withdraw your consent at any time, without affecting the lawfulness of the processing in relation to the data processing carried out before the withdrawal of the consent. If you exercise this right to withdraw your consent, we will immediately delete or destroy your personal data.
Please, note that by sending your CV or other personal data to our Company’s e-mail address at the time when recruitment has not been announced, we have the right to store and use such data in recruitment processes for up to one year.
If you find a job offer of your interest on the Company's Website or job search sites, you are welcome to apply for the vacancy by writing to the e-mail address provided in the job offer.
By subscribing to direct marketing notifications (informative messages), your personal data are stored for as long as the subscription to receive direct marketing communications is valid, but for no longer than 5 years from your last interaction with the informative message that we sent.
Personal data you submit in other ways is stored for a maximum of 5 years from the last submission.
Your personal data may only be stored for a longer period of time in the following cases:
The Company is not permitted to transfer your personal data to third parties without your prior consent, except for in the following cases:
In cases specified by regulatory enactments, your personal data may be transferred to the competent national authorities, courts, law enforcement authorities, etc.
The Company may disclose your personal data to the following third parties: Company’s service providers in the European Union or the European Economic Area member states (such as server lessors, newsletter creating companies, advertising agencies, mobile and e-mail marketing service providers, site administration and other types of IT maintenance service companies, or other similar service providers). All these companies are considered to be data controllers and are obliged to respect the rules of confidentiality as well as to ensure the adequate protection of personal data.
The Company may transfer certain above mentioned technical data related to visiting the Website or make such data available to third parties in the European Economic Area and beyond for the purpose of compiling statistics of Website browsing, performance of analysis, and other similar purposes (e.g., through Google Analytics service; the Service Provider is located in the United States of America). Please, note that insufficient protection of your personal data may arise in countries outside the EEA, but we will carefully consider the conditions under which such personal data will be further processed and stored after such data is transferred to persons outside the EEA.
You have the following rights:
If you believe that your rights have been violated, you may lodge a complaint with the Data State Inspectorate, address: Blaumaņa iela 11/13-11, Riga, LV-1011, e-mail address: [email protected]. We very much hope that it would be more efficient to contact us before submitting a formal complaint, using the contact information below to find a mutually acceptable solution.
The Company implements organisational and technical measures in order to protect your personal data from loss, unauthorised use, access, disclosure or alteration.
The company recommends Visitors to comply with the following minimum personal data protection requirements:
The company informs that various events can be photographed and/or recorded on the premises of the AKROPOLE Shopping Centres. You should be aware that you may be seen in photographs or videos if you participate in such events. If you have come to such an event with a child (that is, a person under the age of 18), you should be aware that your child may also be photographed and/or filmed as part of the events held at the Akropole Shopping Centre. The captured images may be used on websites, social network accounts or otherwise published for advertising, marketing, publicity and related purposes in a manner and form selected by the Company.
The Company processes such visitor video data based on consent. By participating in a recorded or photographed event, you agree that your image will be captured and used by the Company in the manner specified in this notice. You can revoke your consent by sending an e-mail to [email protected] or [email protected]
The Company ensures that your personal data will be used to provide the necessary security measures.
The Company will process the video data for two years from the date of recording or until your consent is revoked. Such personal data may in certain cases be stored for a longer period of time, if this is necessary for the protection of the rights and legitimate interests of the Company and in other cases provided by laws and regulations.
The Company may use other persons to record or process video data, to whom the data may be transferred.
Should any provision of the Policy be declared invalid or unenforceable, it shall not affect the legality and validity of the remaining provisions.